Privacy Policy

Last updated: September 24, 2025

At MedSerial, we are committed to protecting your privacy and ensuring the security of your personal and medical information.

Table of Contents

1. Information We Collect2. How We Use Your Information3. Information Sharing4. Data Security
5. Data Retention6. Your Rights7. Contact Us

1. Information We Collect

Personal Information

We collect the following types of personal information:

  • Name, email address, and phone number
  • Date of birth and gender

Health Information

As a healthcare management platform, we may collect:

  • Scheduling preferences
  • Queue position and waiting time data
  • Communication preferences for notifications

Technical Information

  • IP address and device information
  • Browser type and version

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Managing appointment queues
  • Sending appointment notifications
  • Providing waiting time estimates
  • Facilitating communication between patients and providers

Platform Improvement

  • Analytics and usage optimization
  • Customer support and troubleshooting
  • Feature development and testing
  • Security monitoring and fraud prevention

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With Healthcare Providers

Patient information is shared with their chosen healthcare providers to facilitate appointments and queue management.

Service Providers

We work with trusted third-party services for SMS notifications and email delivery.

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our users.

4. Data Security

We implement comprehensive security measures to protect your information.

5. Data Retention

We retain your data for as long as your account is active or as needed to provide services.

6. Your Rights

You have the right to access, correct, or delete your personal data at any time by contacting us.

7. Contact Us

For privacy-related questions, contact us at [email protected]