Privacy Policy

Last updated: September 24, 2025

At MedSerial, we are committed to protecting your privacy and ensuring the security of your personal and medical information.

Table of Contents

1. Information We Collect2. How We Use Your Information3. Information Sharing4. Data Security
5. Data Retention6. Your Rights7. Cookies and Tracking8. Contact Us

1. Information We Collect

Personal Information

We collect the following types of personal information:

  • Name, email address, and phone number
  • Date of birth and gender
  • Medical registration numbers (for healthcare providers)
  • Practice information and clinic details
  • Payment information (processed securely through third-party providers)

Health Information

As a healthcare management platform, we may collect:

  • Appointment history and scheduling preferences
  • Queue position and waiting time data
  • Communication preferences for notifications
  • General health service categories (not specific medical records)

Technical Information

  • IP address and device information
  • Browser type and version
  • Usage patterns and analytics data
  • Location data (when explicitly permitted)

2. How We Use Your Information

We use your information for the following purposes:

Service Delivery

  • Managing appointment queues
  • Sending appointment notifications
  • Providing waiting time estimates
  • Facilitating communication between patients and providers

Platform Improvement

  • Analytics and usage optimization
  • Customer support and troubleshooting
  • Feature development and testing
  • Security monitoring and fraud prevention

3. Information Sharing

We do not sell your personal information. We may share your information only in the following circumstances:

With Healthcare Providers

Patient information is shared with their chosen healthcare providers to facilitate appointments and queue management.

Service Providers

We work with trusted third-party services for SMS notifications, email delivery, and payment processing.

Legal Requirements

We may disclose information when required by law or to protect our rights and the safety of our users.

4. Data Security

We implement comprehensive security measures to protect your information:

Encryption

All data is encrypted in transit and at rest using industry-standard protocols.

Access Controls

Strict access controls and authentication mechanisms protect your data.

Regular Audits

We conduct regular security audits and vulnerability assessments.

Incident Response

We have comprehensive incident response procedures in place.

5. Data Retention

We retain your information for as long as necessary to provide our services and comply with legal obligations:

  • Active accounts: Data is retained while your account remains active
  • Closed accounts: Most data is deleted within 30 days of account closure
  • Legal requirements: Some data may be retained longer to comply with legal obligations
  • Analytics data: Aggregated, anonymized data may be retained for analytics purposes

6. Your Rights

You have the following rights regarding your personal information:

Access

Request access to your personal information

Correction

Request correction of inaccurate information

Deletion

Request deletion of your personal information

Portability

Request transfer of your data to another service

To exercise these rights, contact us at [email protected]

7. Cookies and Tracking

We use cookies and similar technologies to:

  • Remember your preferences and settings
  • Analyze website usage and performance
  • Provide personalized experiences
  • Ensure security and prevent fraud

You can control cookie settings through your browser preferences.

8. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

Email: [email protected]

Phone: +8801408339649

Address: Mohammadia Housing Society, Dhaka, Bangladesh

We will respond to your inquiries within 48 hours during business days.